- Service is the spirit of hospitality, and the enhanced "Spirit of Hospitality" training program from Educational Institute of the American Hotel & Lodging Association shows employees how to provide the kind of service that builds guest loyalty and increases occupancy.
"Service in our industry is becoming a lost art. In too many instances, service training has been replaced with bottom-line cost cutting -- and our industry is suffering for it," said Joseph R. Kane, Jr., CHA, Wyndham Hotel Group. "The enhanced Spirit of Hospitality program offers the latest training strategies to deliver 21st century exceptional service. It will empower all employees to strive for service excellence and create memorable guest experiences."
"Spirit of Hospitality" features the "Delivering Quality Guest Service" DVD (or video) and a comprehensive leader's guide that teaches all staff members how to see things from the guest's point of view, strive for service excellence, and work as a team. The program also includes quizzes to track achievement of learning objectives, and a certificate of completion for those who successfully complete the program.
This unique guest service training video and companion guide teaches employees how to see things from the guest's point of view, strive for service excellence, and work as a team.
Spirit of Hospitality featuring Delivering Quality Guest Service showcases:
Tips for improving service quality
Skills for exceeding guest expectations
How to handle guest complaints effectively
Five simple steps for delivering quality guest service
Employee motivational techniques
Testimonials from experienced industry employees and sample scenarios
The program contains: Delivering Quality Guest Service video, companion guide, quizzes, and certificate of completion.
- Language: English
- Subtitle: "No Subtitle"
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