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040 -CATALOGING SOURCE
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a
Original cataloging agency
NEU GrandLibrary
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041 -LANGUAGE CODE
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a
Language code of text/sound track or separate title
eng.
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050 -LIBRARY OF CONGRESS CALL NUMBER
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a
Classification number
HF5415.5
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b
Item number
.C87 2005
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245 -TITLE STATEMENT
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a
Title
The guide to customer satisfaction measurements /
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h
Medium
BOOK
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260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
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a
Place of publication, distribution, etc
UK :
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b
Name of publisher, distributor, etc
The Leadership Factor,
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c
Date of publication, distribution, etc
2005.
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300 -PHYSICAL DESCRIPTION
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a
Extent
30 p. ;
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c
Dimensions
21 cm.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Customer Satisfaction
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